We all know what a Net Promoter Score is - but do we know how to use it? Too often, NPS is just a biannual metric that is presented at company meetings and promptly forgotten about. Instead, learn to leverage NPS as a catalyst for action. Innovative companies are setting up feedback programs that trigger action based on this score and ultimately, drive revenue. Join Chris Furst, Head of Strategic Accounts and Partnerships at Alchemer and Jignesh Shah, CEO at Rybbon for best practices on how to apply your NPS score and put your customers at the heart of every business decision.
Maximize the feedback you receive from prospects and customers
Automatically direct feedback to relevant parties and trigger follow-up actions
Use NPS as a catalyst for revenue-generating sales and marketing activities
CEO @Rybbon
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CEO at Rybbon
Head of Strategic Accounts at Alchemer
Co-Founder and CEO of Rybbon
Managing Director at Oktopost
Solutions Architect at BluprintX